PROFESSIONAL PRIDE, INC
PO Box 1090 Sumner WA 98390
253-435-0911 Support@911trainer.com
Request For Quote
DUNS: 007508638 Fed ID 91 1777543 CAGE # 1YAD4 Military Certified Federal Contractor
Certified Woman Owned Business.
All products on this website are Sole Source. Request For Quote
CELEBRATING 35 YEARS OF SERVICE TO 9-1-1 and career education. Our parent website for the 9-1-1 industry is www.911Trainer.com. Our 9-1-1 Academy and NECC Certification websites.
ORDERING RETURN REFUND POLICY
Contact us to speak with a product expert or request a quote.
Ordering – We accept PO, VISA, MC, check, and ACH. Please call to confirm receipt of all fax or email orders – 253.435.0911.
BIDS and Quotes – We are happy to bid on your RFP. We are happy to send you a ‘quote’ for your consideration. SPECS are on the site.
Product Demos – Please contact us for online demos.
International orders – please call.
Returns Unwanted– Required to call within 5 days of delivery and receive authorization. Equipment must be returned in the same shipping container and in the same condition as delivered. ALL returns require a 15% restock fee.
Delivered Damaged – Accepted within 5 days of delivery date. Required to call within 5 days of delivery and receive authorization with images and/or full description of the damage. Product will be replaced at no cost asap or accepted for no-replace return for 15% restock fee.
OUR HISTORY – 35+ YEARS OF PASSION FOR 9-1-1
Founded over 35 years ago by industry trailblazer Sue Pivetta, addressing the national 9-1-1 workforce crisis. With a mission to enhance the quality of 9-1-1 training across the U.S. and Canada, Sue recognized a critical need for formal training in this specialized field when her own multi-jurisdictional communication center faced daunting hiring challenges—losing seven qualified staff members while hiring only five.
Prompted by a question during a dinner with friends about the absence of vocational training programs, Sue took decisive action. Collaborating with the dean of Renton Technical College and a dedicated advisory board of 9-1-1 professionals in the Seattle area, they pioneered the first vocational course for emergency communications in the country. This innovative program focuses on essential skills, utilizing a DACUM (Developing A Curriculum) process to identify ten core units of study integral to entry-level 9-1-1 training, laying the groundwork for both National Emergency Communications Certification (NECC) and the 911 Reality Call Taking and Radio Dispatch Simulator.
Today, this company has evolved into a robust team of skilled educators dedicated to developing comprehensive educational programs in high schools and colleges nationwide and Canada. Despite the ongoing hiring crisis in the 9-1-1 sector, the demand for trained professionals continues to rise, with collaborative efforts underway to create additional vocational pathways we encourage collaboration with local 9-1-1 agencies. Graduates from our programs, armed with critical skills and confidence, are ready to embark on rewarding careers in emergency communications from the age of 18, tapping into competitive wages and invaluable community service opportunities.
We believe that every community deserves a competent 9-1-1 team, and we strive to bridge the gap between education and employment, ensuring a brighter future for emergency response and public safety. For those interested in shaping their careers or those looking to hire qualified candidates, we invite you to explore current job openings in your state and download our educational resources to fully grasp the state of 9-1-1 today. Join us in transforming the landscape of emergency communications education. Our mission is to serve 9-1-1 and career education by being available, being resourceful, creating products that are solid, software that is reliable and state of the art equipment. We hope you join our mission.
Sue Pivetta
President
eMail Sue@911trainer.com to talk about setting up a new CTE or college course. Sue is our founder and led a team of 9-1-1 professionals to create the 9-1-1 Reality Simulator, 9-1-1Academy and NECC Certification. Sue has over 40 years serving 9-1-1, supervisor at a multi-jurisdictional Comm Center, college instructor, author, speaker and consultant – passionate about creating a paradigm shift for 9-1-1.
Monica Mangus
Product Manager- Support
eMail Monica@911trainer.com to schedule a JOIN.ME meeting, assistance with the academy, ask about website orders, get shipping/tracking information, update contact information, and for general inquiries on Simulators, Online Academy, NECC Certification, Textbooks, or other Training Materials/Resources. Monica is our customer service representative and will always go the extra step to help.
Christine Ramirez
Vice President / Manager
eMail christine@911trainer.com for a QUOTE. Christine handles all financial and business information, quotes, bids, and registrations. Started with Professional Pride, Inc. in 1994. Christine can answer any question about our business, procedures and practices. Christine has served Professional Pride, Inc. as our financial manager, business manager, handles ordering equipment, our sole source, WMBE certifications, W9 – anything business related.